Pick up a support request
Keep the human next step clear when an answer isn't enough.
Leave a path to your team
When the approved knowledge is insufficient, the widget can offer the support form. A visitor provides an email, a question and consent to be contacted about the request.
Ask visitors to avoid passwords, payment details and other sensitive information. The form is for support context, not credentials.
Work from the inbox
Open Inbox for the selected agent to read the request and its contact details. Contact the visitor through your existing support channel, then mark the request resolved. You can reopen it if the question returns.
Your signed-in workspace saves support requests to the database. The public sample demo does not persist or send requests.
Know the delivery status
Every support request is saved to your inbox. When email is configured, Bulbul also emails it to the agent's support address with the visitor as reply-to, and retries failed notifications for up to 24 hours.
Each request in the inbox shows whether its email was sent, is sending, or failed. The inbox remains the record if an email is missed.