Bring in a document

Give visitors useful facts

Start with public facts that fit your website. A portfolio can use a bio, project descriptions and contact details; it does not need pricing or refund policies. Pricing is optional for every website. Upload one useful document first, then add other relevant topics. Use clear headings, one topic per section, dates for changing information and relevant page links.

Remove passwords, access tokens, customer records and private internal notes before choosing a file. The upload dialog includes a downloadable Markdown template; replace every placeholder with accurate public facts.

Choose topics for your website

Other / general website: About the website: Its purpose, who it helps and what visitors can find. Example: website-guide.md Visitor questions: Accurate answers, useful page links and any relevant rules. Example: visitor-guide.txt Contact and next steps: Public contact details and how to get involved or ask for help. Example: contact-guide.md

Personal portfolio / freelancer: Public profile: Your bio, skills, experience and professional interests. Example: about-me.md Projects and work: Project summaries, your role, outcomes and portfolio page links. Share client work only with permission. Example: projects.md Working with you: Public contact details, collaboration process and services or availability you choose to share. Rates are optional. Example: work-with-me.txt

Business / professional services: Business and services: What you offer, service areas, qualifications and limits. Example: services.md Enquiries and bookings: Opening hours, locations, enquiry steps and links to booking pages. Example: visitor-information.txt Relevant policies: Your published appointment or cancellation rules. Include prices only if you publish them. Example: service-policies.md

Online store: Product guide: Product descriptions, sizes, materials, care and limitations. Example: products.md Delivery and returns: Shipping areas, delivery estimates and current return/refund rules. Example: store-policies.txt Shopping help: Ordering steps and public support contacts. Include prices only if you can keep them current; documents cannot check live stock or orders. Example: shopping-help.md

SaaS / software product: Product and features: Supported uses, integrations, requirements and limitations. Example: product-guide.md Setup and troubleshooting: Verified setup steps, common issues and support instructions. Example: setup-and-support.md Plans and policies, if applicable: Published prices, allowances, trials and cancellation rules. Skip pricing for a free product. Example: plans-and-policies.txt

Blog / education / publication: About and topics: Author information, subject coverage and intended audience. Example: publication-guide.md Articles or learning material: Public article text, course descriptions or reading guides you have permission to use, with page links. Example: reading-guide.md Participation and contact: Submission rules, public contact details and corrections process. Course or membership prices are optional. Example: reader-information.txt

Community / nonprofit / events: Mission and activities: Your purpose, programmes and who can participate. Example: community-guide.md Joining and events: Eligibility, registration steps, event dates, locations and page links. Example: participation.md Public rules and contact: Community guidelines, accessibility information and public contact details. Donations, membership fees or ticket prices are optional. Example: community-information.txt

Choose a supported file

Knowledge accepts UTF-8 Markdown (.md) and plain-text (.txt) files up to 256 KB, with up to 50 extracted sections. Example filenames: about-me.md, projects.md, services.md, store-policies.txt and website-guide.md. PDF, Word (.doc/.docx), images and scanned documents are not supported yet; export their text to .md or .txt first.

The importer stores extracted text and its source filename. It does not retain the original file or permanently train an AI model.

Keep the useful sections

Choose up to five files in Knowledge. Each file has a checkbox and its own checking/saving status. Connected uploads screen each whole file before extracting sections; file text is sent to the safety service. Blocked, uncertain or failed checks stop that file. Select ready files and useful sections, then click Save files as drafts. Successful saves remain saved if another file fails. Retry saving the failed file; your section choices are preserved and expired checks refresh automatically. Selecting files alone does not save them.

1. Select the ready documents you want to save using their checkboxes.
2. Expand each document and read its extracted sections.
3. Deselect private, irrelevant or outdated sections.
4. Save the selected sections as drafts.
5. Use Review drafts beside the saved document, read its text and approve selected sections together.
6. Test a documented question and an unsupported question in the Playground; check the filename references.

Upload again with care

Uploading the same filename and content avoids creating duplicates and preserves earlier approvals. Changed content creates new drafts; it does not replace existing approved sections.

Review and approve the replacement drafts, then choose Use this version to activate the new file. The prior version remains available for rollback.